Privacy & Cookies Policy

This privacy policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

Contact details

Post

The Gatehouse, Bridge Road, Maidenhead, Berkshire, SL6 8DG, GB

Telephone

01628 337222

Email

enquiries@completecardiology.co.uk

 

What information we collect, use, and why

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:

  • Name, address and contact details
  • Gender
  • Pronoun preferences
  • Date of birth
  • NHS/HSC/CHI number
  • Next of Kin details including any support networks
  • Emergency contact details
  • Health information (including medical conditions, allergies, medical requirements and medical history)
  • Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
  • Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
  • Payment details (including card or bank information for transfers and direct debits)
  • Insurance policy details
  • Records of meetings and decisions

We also collect the following information to provide patient care and services:

  • Genetic information
  • Health information

 

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:

  • Name, address and contact details
  • Relevant information from previous investigations

 

We also collect the following information for the prevention, detection, investigation or prosecution of crimes:

  • Health information

 

We collect or use the following information for safeguarding or public protection reasons:

  • Name, address and contact details
  • Emergency contact details
  • Health information (including medical conditions, allergies, medical requirements and medical history)
  • Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)

 

We also collect the following information for safeguarding or public protection reasons:

  • Health information

 

We collect or use the following personal information to comply with legal requirements:

  • Name
  • Contact information
  • Insurance details

We also collect the following information to comply with legal requirements:

  • Health information

 

We collect or use the following personal information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (eg job application, employment references or secondary employment)
  • Education history (eg qualifications)
  • Right to work information
  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )

 

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Relevant information from previous investigations
  • Customer or client accounts and records
  • Information relating to health and safety (including incident investigation details and reports and accident book records)
  • Correspondence

 

We also collect the following information for dealing with queries, complaints or claims:

  • Health information

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interest:
    • In order to delivery high quality healthcare services we need to record information relating to their health history, family history and medication in order to inform decision making. Personal demographic information is needed to support good communication with our patients, their GP and any other healthcare professionals involved in their care.
  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

 

Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • As a healthcare provider we may be asked for information by the police or legal services to support a criminal investigation. Whilst this isn’t a primary reason for us to collect personal information there are some circumstances in which information may be requested ruing a criminal investigation.

 

Our lawful bases for collecting or using personal information for safeguarding or public protection reasons are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • As a healthcare provider we have a duty of care towards our patients; we are mindful of adult safeguarding issues. Additionally, the information that we hold may be required by other professional bodies where there are safeguarding or public protection concerns for one of our patients.

 

Our lawful bases for collecting or using personal information to comply with legal requirements are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • Our recruitment process and the requirement for a DBS check on all our employees necessitates the need for gathering personal information from candidates. Contracts of employment also need to be populated with this information.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • Our registered patients may have queries during their care journey so reference needs to be made to healthcare information held on record. Similarly, if a complaint is received reference will also need to be made to the healthcare record. Where queries are received from a third party (e.g., insurance company) patient consent will be sought before these are responded to.

 

Where we get personal information from

  • Directly from you
  • Family members or carers
  • Other health and care providers
  • Insurance companies
  • Previous employers
  • N/A

How long we keep information

Patients are marked as ‘inactive’ on our clinical software system on completion of their episode of care.  In line with BMA guidance records will be retained for 8 years after the conclusion of treatment or death of the patient.  Complete Cardiology holds electronic records only; once records reach the end of their retention period, they are made inaccessible to system users.

Who we share information with

Others we share personal information with:

  • Other health providers (eg GPs and consultants)
  • Insurance companies, brokers and other intermediaries – on request and with written patient consent
  • Care providers
  • Organisations we need to share information with for safeguarding reasons
  • Emergency services
  • External auditors or inspectors
  • Organisations we’re legally obliged to share personal information with
  • Debt collection agencies
  •  

Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

  • you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
  • we have a legal requirement (including court orders) to collect, share or use the data;
  • on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
  • If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
  • If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

26 September 2024